We'd Love to Hear From You
Have a question, suggestion, or need help? Our team is here to support you on your travel planning journey.
Contact Us
Get in touch with our team
Other Ways to Reach Us
Email Us
hello@novatrek.app
For general inquiries
Response Time
Within 24 hours
Monday to Friday
Location
Amsterdam, Netherlands
Remote-first company
Frequently Asked Questions
How do I become a travel expert?
Click on "Become an Expert" in your dashboard. Complete the application with your credentials and experience. Our team reviews applications within 48 hours.
What payment methods do you accept?
We accept all major credit cards through Stripe. For enterprise plans, we also offer invoice billing.
How many people can I add to a group trip?
Free plans support up to 3 group members. Basic plans support up to 10, and Pro plans have unlimited group members.
Is my travel data private?
Yes! We use bank-level encryption and never share your personal data. Travel preferences can be shared anonymously for group planning.